General

1. I'm having trouble downloading your software. What should I do? Answer
2. Why doesn't my registration code work? Answer
3. I had to reinstall a Snowmint product and now my registration code says it's expired. What should I do? Answer

Budget Touch

Ultimate Pen

General

If you have trouble using the download links, please use your browsers contextual menu to save the contents of the download link(s) on your computer. For example, in Internet Explorer right click (or control-click on Mac OS) on a link to show the contextual menu and choose "Download link to disk".

Other common names for the relevant command are "Download linked file as...", "Download link as...", "Save linked file as...", and "Save link as..."

Here are a few things to note:

1. Make sure you enter the registration name and code exactly as it appears in the confirmation email (capital letters if needed, no spaces in the code). eSellerate calls your registration code a "serial number"; it's still the code that you have to put in to the software. To avoid errors, you can use copy and paste to put the number into the registration fields.
2. Make sure your system clock is set to the correct current time.
3. For registration codes purchased through eSellerate, your computer must have internet access when you enter the code. The eSellerate system needs to "phone home" to activate the code.

Contact Snowmint Creative Solutions tech support if your registration code still does not work.

First, be sure you enter the registration code exactly as it's given to you; some letters/numbers look very similar. We recommend you use copy and paste to get the registration code into the proper field.

Once a registration code has been entered on a particular computer, it is good forever. However, the code has to be entered within a certain time period or it will expire. This is one way that we combat software piracy.

Contact Snowmint Creative Solutions tech support to receive a current registration code.

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